Kenneth Davidson

Engagement Manager @Yoppworks

Montreal, QC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2022 — Present

Engagement Manager @Yoppworks

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Montreal, QC, CA

YoppWorks is now Improving! As of March 2022 we\'re now part of the Improving brand.

EDUCATION

2010 — 2013

The University of Lethbridge

Management

SKILLS

Customer ServiceTroubleshootingService DeliveryOperating SystemsIT Service ManagementDocumentationMicrosoft ExcelWindows 7Operational ExcellenceCustomer RelationsCoachingBusiness ProcessIT StrategySystem AdministrationExcelQuality AssuranceTrainingService DeskActive DirectoryMentoringProcess ImprovementTeam LeadershipProblem SolvingTeam BuildingBusiness AnalysisAdministrationItilLeadershipSoftware DocumentationBusiness Process ImprovementManagementMicrosoft OfficeRequirements Gathering

ABOUT KENNETH DAVIDSON

As an Engagement Manager at Improving, a leading IT consulting and training company, I leverage my 15+ years of experience in the IT industry to help clients achieve their business goals through technology adoption and innovation. I am certified in Reactive Architecture, a modern approach to building scalable, resilient, and responsive systems that can handle complex and dynamic demands. I excel at managing relationships with key stakeholders, vendors, and end users, as well as delivering projects on time and within budget. I have a passion for driving positive change and value through technology, and I use my skills in process improvement, customer relationship management, and problem solving to ensure high adoption and satisfaction. I also have a strong background in business analysis and project management, which enables me to understand and translate the needs and objectives of different business functions. I am an engaging and collaborative individual who thrives on taking initiative and providing leadership.

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Kenneth Davidson — Engagement Manager at Yoppworks in Montreal, QC, CA | Unifers