Kenneth Collado

Omni Customer Fulfillment Associate @Walmart

Maple, ON, CA

Provided customer service by ensuring that customer’s order is complete efficiently and on schedule.• Managed customers’ orders with attention to detail that includes distinguishing products that should be frigerated or frozen, the exact quantity and correct UPC codes.• Optimized filling up tote by packing up products in a space efficient manner while maintaining a product quality standard.• Maintained a 100-pick rate to achieve “On Time” pick-up delivery to customers.• Fulfilled a 90% pre-substitution of products to ensure customer satisfaction and increase consumer loyalty.• Ensured that products picked are of the highest quality e.g. no damaged products and freshest products.

York University

Bachelor of Commerce - BCom, Accounting