Kenneth Childs

About Kenneth Childs

As a highly motivated Web Developer with a robust background in IT analysis, I bring a unique blend of hands-on coding experience and technical expertise to every project. My journey into web development was fueled by an intensive coding bootcamp where I honed my skills in building and implementing responsive, visually appealing user interfaces. This, combined with over 15 years of IT experience, enables me to deliver innovative solutions that are both technically sound and user-friendly. I have a strong proficiency in JavaScript, R, HTML, CSS, Next.js, Express, and React, and I am experienced in using tools like MongoDB, Mongoose, VSCode, RStudio, and Figma.I have successfully completed projects such as a portfolio website, a weather app, and a job tracker. My portfolio website, developed using Next.js and MUI for a consistent look and feel, integrates animations from the Lottie Files library and automates email notifications with Nodemailer. The weather app showcases my ability to handle dynamic data by providing accurate 3-day forecasts, and the job tracker leverages Next.js and MUI to help users manage their job applications effectively. These projects demonstrate my capability to integrate dynamic data and enhance user experience.My professional experience includes roles as a Web Developer, IT Technical Analyst, Application Implementation Specialist, and Electronics Technician Specialist. As a Web Developer, I offered contracting services in full-stack development, including CSS attribute collection through web scraping, data management with Google Sheets, and seamless WordPress installation and administration. At GEODIS, I developed scripts to automate device history analysis, improving efficiency, and enhancing the ServiceNow ticketing system, decreasing incident resolution time. Additionally, I wrote PowerShell scripts for bulk application installations, significantly reducing installation time.I am a creative IT analyst who, after 15+ years in IT, decided to expand my toolkit with an intense full-stack development coding camp. This experience provided me with deep knowledge of modern web development technologies and practices, allowing me to transition from traditional IT roles to a more creative and dynamic field. While I enjoy the problem-solving aspects of troubleshooting software, hardware, and network issues and the challenges that keep every day interesting, I now aim to explore the creative side of tech by building, and developing websites, and other features and frameworks that engage users and enhance the user experience.

Experience

1. Service Center Analyst

   BOK Financial

   Jul 2024 — Present · Tulsa, OK, US

   Professionally created and updated dashboards within the ServiceNow platformSuccessfully built multiple applications within the ServiceNow platform as a Citizen DeveloperEvaluate existing systems and processes to identify areas for improvement.Maintain documentation related to IT systems, processes, and procedures.Utilize reports, dashboards, and data visualizations to communicate insights andrecommendations to stakeholders. Monitor and troubleshoot IT systems and applications for issues and makerecommendations for improvements. Participate in the implementation of new IT systems and applications, includingtesting, training, and user support. Configure, troubleshoot, install, repair, and resolve issues on various informationsystems and technologies. Manage IT assets according to policy and established procedures. Assist with various projects, deliverables, and tasks to support departmental andcross-functional projects.Maintain and mature positive professional relationships with workforce. Assist with 3rd party technical support vendors as required. Manage, track and record activities and work utilizing the ITSM platform and meetestablished service level objectives.Utilize support-related procedural, technical, and administrative documentation.Provide support by addressing end-user issues and service requests.Escalate issues to higher-level analysts when necessary.

Education

• ITT Technical Institute

  Bachelor's degree, Applied Science of Electronic Engineering

  1999 — 2002

• ITT Technical Institute

  Associate's degree, Applied Science of Electronic Engineering

  1999 — 2001