Kenneth Brown

ITIL Expert

Role: IT Service Manager Senior Consultant at National General
Location: West New York, NJ, US
LinkedIn followers: 500 followers

About Kenneth Brown

A certified ITIL Expert with over twenty years of experience in Europe, North America and Asia. An international leader with strong communication and problem solving skills, I specialize in service, product and process management in global organizations.

Experience

IT Service Manager Senior Consultant
National General
Apr 2023 — Present · Winston-Salem, NC, US
Leader for 14 member team providing remote support services to internal employees and external insurance agencies. Responsible for multiple ITSM related improvement activities.

Education

University of North Carolina at Greensboro
Bachelor's Degree, Business/Corporate Communications
1991 — 1995

Skills

Service Management
Service Desk
Project Management
Leadership
Project Planning
Organizational Design
Software Project Management
Itil
E-Procurement
Customer Service
IT Management
Itil Certified
IT Service Management
Change Management
International Management
IT Strategy
Requirements Analysis
Team Leadership
Process Management
Service Delivery
Integration
Technical Support
Business Analysis
Supply Chain Management

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