Kennedy Stead
Expansion & Retention Strategist | Customer Growth Leader | Builder & Writer
- Role
- Director, Customer Revenue and Revenue Operations at Ark
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Kennedy Stead
I help companies in growth mode drive expansion and retention by optimizing the customer experience lifecycle. 10+ years in customer experience and success, building and leading high-performance teams focused on retention and growth through relationship and clear processes. I specialize in systems and strategies that scale without losing the human layer.I’m also a builder and a writer, drawn to long-game thinking and thoughtful execution.
Experience
Director, Customer Revenue and Revenue Operations
Jan 2026 — Present
Education
Kent State University at Stark
Bachelor of Arts (B.A.), English Language and Literature, General
2015 — 2016
Malone University
Bachelor's Degree, English Language and Literature, General
2011 — 2014
Skills
- Outlook
- Smartsheet
- Social Media Marketing
- Teamwork
- Microsoft Word
- Team Leadership
- Microsoft Office
- Sales
- Gantt Project
- Editing
- Expense Reports
- Social Media
- Writing
- Powerpoint
- Microsoft Excel
- Net Promoter Score
- Customer Service
- Retail
- Administrative Assistance
- Proofreading
- Travel Arrangements
- Time Management
- Organization Skills
- Leadership
- Photoshop
- Team Building
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