Liam Kennedy

Director of Client Services @Connect Ocp

At Connect OCP, we empower businesses to connect with their customers instantly and effectively through a range of SMS services, including:Bulk SMS Campaigns: Delivering high-volume, targeted SMS campaigns that engage customers with relevant content, promotions, and updates.Two-Way SMS: Enabling real-time, interactive communication between businesses and customers, allowing for instant feedback, queries, and support.SMS Shortcodes & Keywords: Offering easy-to-remember shortcodes and keywords to increase customer participation and engagement with SMS services.Automated Messaging & Workflow: Implementing SMS automation to streamline communication, from appointment reminders to promotions, improving efficiency and client experience.WhatsApp Messaging & Integrations: Providing businesses with seamless integration into WhatsApp, offering a rich and interactive customer service experience through one of the most popular communication channels.My role involves managing and optimising our SMS services to ensure clients’ needs are met with the highest level of satisfaction. I work closely with clients to design bespoke SMS strategies, execute campaigns, and continually optimize messaging to achieve measurable results. Through data-driven insights, I help clients track success, adjust strategies, and refine their approach to customer communications.