Kennedy O.

About Kennedy O.

Self-taught Computer Science Specialist with a passion for technology and a track record of continuous learning and achievement. Knowledge equivalent to a 4 year computer science degree. Over 3 – 4 years of hands-on experience in customer support, system administration, and cybersecurity. Proven ability to solve complex technical challenges, develop innovative solutions, and stay current with the rapidly evolving tech landscape. Adept at collaborating with cross-functional teams to deliver robust and scalable software solutions.

Experience

1. Technical Support Analyst Tier 1 2

   U.S. Commodity Futures Trading Commission

   Mar 2023 — Present · Washington, DC, US

   Handling ticket loads of 130+ per month from a variety of users, and helped maintain the inventory of all employees and VIP assetsGaining familiarity with the ticketing system ServiceNow and using Active Directory to implement company security policiesEducated end users on basic software and hardware functionality to enhance their technical proficiency and reduce recurring issues. Assisted in managing user accounts, permissions, and access levels based on company policies and proceduresProvided Tier 1 and Tier 2 technical support for end-users, troubleshooting hardware, software, and network issues.Dissembling and repairing government equipment such as desktops, laptops, and degaussing hard drives / servers

Education

• Towson University

  Bachelor of Science - BS, Biology, General

• Prince George's Community College

  Associate's degree