Kenna Valdez
Customer Education Community Manager @ OpenAI | Digital Customer Experience
- Role
- Customer Education Community Manager, Champion Network at OpenAI
- Location
- Menlo Park, CA, US
- LinkedIn followers
- 500 followers
About Kenna Valdez
I\'m a digital-first success strategist with a track record of designing scalable customer journeys that increase adoption, reduce cost-to-serve, and drive measurable retention gains.At Clari, I lead the strategy and execution of digital-first enablement across 4 SaaS products, aligning withSupport, Success, Services, Marketing, and Product to deliver intelligent onboarding, lifecycle nurture, and self-service programs that meet users where they are. I’ve also authored a Digital Customer Journey Playbook that maps a path from foundational programs to predictive nurture powered by unified behavioral data, AI, and ML models.I’m passionate about operationalizing experience at scale — especially in high-growth environments — and helping teams transform from reactive to predictive, automating customer lifecycle nurture without sacrificing quality.
Experience
Customer Education Community Manager, Champion Network
Jan 2026 — Present · San Francisco, CA, US
Education
San Jose State University
Bachelor of Arts (B.A.), English Language and Literature, General
2012 — 2014
West Valley College
English Language and Literature, General
2010 — 2012
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