Kenna Storie
Customer Support Specialist @PACCAR
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WORK HISTORY
Customer Support Specialist @PACCAR
Work with ITD, Engineering, Sales, Marketing, Warranty and Field Service to resolve issues for Customers and Dealers for 2 Divisions of PACCAR.• Audit processes and implement time efficient improvements for any current support procedures and ad hoc reports.• Support 2 PACCAR Divisions for PACCAR Solutions, Diagnostic Assistant and Over-the-Air updates.• Project Management, Ad Hoc reports – Customer Metrics.• Training of Dealer and Customer Personnel regarding PACCAR Solutions and OTA Software Updates.• Uses Salesforce, Microsoft Suite and some Tableau.
EDUCATION
Texas Woman's University
Master of Business Administration (M.B.A.), Business/Human Resources
Texas Woman's University
Bachelor of General Studies, International Law and Legal Studies
ABOUT KENNA STORIE
Diversity is the key to success. Every person has a different set of ideas and perspectives. Diversity drives innovation.”
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