Kenna Stacks

About Kenna Stacks

Transforming Complex Stories into Clear, Accessible NarrativesAs a passionate technical writer, I believe every piece of documentation tells a story—bridging the gap between complex technologies and human understanding. With over three years of experience at nCino, I specialize in crafting clear, concise, and engaging content that transforms technical information into meaningful user experiences with an emphasis on accessibility. My professional journey is defined by a commitment to accessibility and user-centered design. Key highlights of my work include- Leading the company-wide Gold Standard for accessibility documentation- Training teams on WCAG guidelines and inclusive documentation practices-Collaborating closely with UX teams to create seamless narratives from product interface to instructional content-Developing comprehensive documentation for cloud-based financial software, including API documentation and user guides-Crafting detailed How to Use and How to Configure guides for complex software solutions-Creating document structures and outlines that ease the burden of complex material-Educating company employees on how to instill writing excellence in their own departments to contribute to one consistent company voice through original course materialI believe technical writing goes beyond mere information transfer—it\'s about empowering users, simplifying complex concepts, and creating meaningful connections that make technology more human and accessible. By weaving together creativity, technical expertise, and a deep understanding of user needs, I help organizations communicate more effectively and inclusively.

Experience

1. Senior Technical Writer

   nCino

   Nov 2024 — Present · Wilmington, NC, US

   Established and led the Accessibility Solutions initiative for the entire organization, designing and implementing comprehensive accessibility documentation and standards that transformed the company\'s approach to inclusive content creation-Developed and delivered company-wide developmental writing courses, training employees across departments on efficient writing techniques, WCAG standards, and best practices for creating clear, accessible product copy for both front-end and back-end content- Designed and published monthly accessibility release notes, serving as the primary subject matter expert and coach for WCAG compliance and inclusive writing strategies- Collaborated intimately with UX design teams to create content strategy for a new headless application experience, leveraging Figma to ensure seamless integration between design and documentation- Pioneered the company-wide writing process documentation, establishing standardized guidelines that improved communication clarity and consistency across all departments- Mentored and coached technical writers and cross-functional teams on advanced documentation techniques, accessibility standards, and content creation best practices- Managed complex documentation projects from inception to completion, including API documentation, user guides, and comprehensive product documentation, ensuring high-quality, user-centered content- Implemented process improvements for documentation workflows, utilizing tools like JIRA, Confluence, and Microsoft Office to enhance team efficiency and project tracking- Resolved user-reported documentation challenges by providing precise, user-focused solutions and continuously updating documentation based on user feedback and evolving product features

Education

• Savannah College of Art and Design

  Master of Fine Arts - MFA, Writing, General

  2018 — 2020

• Savannah College of Art and Design

  Bachelor of Arts (B.A.), Sound Design

  2011 — 2015

Skills

• Pro Tools
• Special Effects Makeup
• Film
• Studio Recording
• Photoshop
• Acting
• Mixing
• Darkroom
• Sound Design
• Screenwriting
• Sound Mixing
• Music Theory
• Voiceovers
• Audio Engineering
• Voice Acting
• Post Production
• Live Recording
• Foley
• Recording
• Photography
• Dialogue Editing
• Adr Recording
• Creative Writing
• Professional Audio
• Dreamweaver
• Illustrator
• Sound Editing
• Short Films
• Location Recording
• Microsoft Office