Kenn Dillard
Efficacious Leader | Titanium Team Builder | Transformational Speaker | Conscience | Present | Asker of What If | Disrupter of Norms | Positive Culture Protector
- Role
- Support Manager at Linkedin
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Kenn Dillard
Why not be great? Why not be a disrupter of an industry if it improves the industry and…
Experience
Support Manager
Jan 2020 — Present · Omaha, NE, US
I provide leadership and direction to a team of enterprise support representatives to ensure their success. In this role,I provide coaching and guidance with regard to the quality of customer interactions and daily operations and assess resources and staff needs for the team. I analyze operational data to measure and increase ROI and drive efficiency gains. I also work to develop and maintain a strong partnership with the LSS sales leadership team as well as drive ERG objectives, provide carreer path gudience and ensure that I model the culture that LinkedIn strives to maintain.
Education
University of Phoenix
Business, Business Leadership
2009 — 2012
Skills
- Sales Management
- Program Management
- Management
- Team Building
- Crm
- Executive Management
- Solution Selling
- Problem Solving
- Strategic Planning
- Lifestyle Coaching
- Sales
- Business Coaching
- Salesforce.com
- Customer Relationship Management (Crm)
- Public Speaking
- Employee Engagement
- Telecommunications
- Analysis
- Strategy
- Leadership
- Member of Toastmasters
- Business Strategy
- Troubleshooting
- Vendor Management
- Coaching
- Outsourcing
- Team Management
- Call Centers
- Business Development
- Project Management
- Cloud Computing
- Cross-Functional Team Leadership
- Business Process Improvement
- Human Resources
- Client Relations Skills
- Sales Operations
- Customer Retention
- Customer Service
- Process Improvement
- Team Leadership
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