Kenlee Rong
T2 Systems
- Role
- Pay Station Implementations at T2 Systems
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
Experience
Pay Station Implementations
Jun 2021 — Present · US
Created processes to facilitate critical software updates for pay stations in North America- Documented, shaped onboarding guide for new team members, and streamlined case management system to reduce response time, improve efficiency and productivity-Prepared inventory reports in Excel to track Pay Station software upgrades and analyze detailed information from customers to determine appropriate methods of resolution to concerns- Performed day-by-day operations by working with internal and external stakeholders including Sales, Support, customers and vendor partners. Responsible for all aftermarket implementations including API integrations, merchant account cases, and credit card EMV Readers.
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