Ken Jackson

About Ken Jackson

I am a senior user experience designer specializing in B2B and eCommerce solutions, recently leading digital transformation initiatives at Thermo Fisher Scientific. With over 8 years of experience spanning fintech, education, and life sciences, I bring deep expertise in creating seamless omnichannel experiences that drive business value while prioritizing user needs. My approach centers on leveraging standardized design systems to accelerate time-to-market and ensure consistency across all customer touchpoints, from mobile procurement to desktop portals.My background in cognitive psychology from Arizona State University and Master\'s in User Experience Design from Kent State University enables me to approach complex challenges with both scientific rigor and human empathy. I excel in optimizing procurement workflows, search experiences, and mobile interfaces for business users while maintaining a strong focus on accessibility and inclusive design.Drawing on my experience leading UX initiatives across multiple industries, I collaborate with cross-functional teams to deliver intuitive solutions that align with both user mental models and business objectives. My approach combines strategic thinking with hands-on design execution, whether I\'m crafting design systems, conducting user research, or mentoring future UX practitioners. Through implementing unified design languages and component libraries, I help organizations scale their design operations efficiently while maintaining brand consistency across all channels.

Experience

1. Ux Designer Iii Via Allegis

   Amazon

   Mar 2025 — Present · Seattle, WA, US

   Shipping and Delivery Support (SDS)Lead end-to-end design initiatives to transform customer and associate support experiences across Amazon\'s global shipping networkBuild compelling narratives that connect customer insights to business opportunities, translating complex requirements into elegant design solutionsPartner with product management, engineering, and research teams to deliver impactful solutions from concept to launchGuide design reviews and workshops to align stakeholders and drive strategic decisions across cross-functional teamsLed comprehensive UX design for customer service experiences supporting 23.5M annual contacts across 9 metro areasDesigned unified support workflows that consolidated multiple legacy systems into intuitive interfaces, solving ambiguous technical challenges through systems thinkingCreated innovative self-service capabilities and real-time communication features that significantly reduced support volume while enhancing user experienceDeveloped scalable design patterns and component systems that streamline complex workflows for both customers and associatesUtilized data-driven decision-making to validate solutions through iterative testing and user research, ensuring measurable improvements in key metricsSynthesized intricate business requirements into clear design narratives, influencing stakeholders throughout the organization to drive transformative changeCollaborated in fast-moving, entrepreneurial environment to define clean, intuitive user experiences that leverage advanced technical capabilities

Education

• Arizona State University

  Applied Psychology, Cognitive Psychology, Human Factors, Usability, User Interfaces, User Centered Design

  2007 — 2009

• Mesa Community College

  Associates in Arts, Business

  2003 — 2007

• Kent State University

  Master of Science - MS, User Experience Design

  2015 — 2017

Skills

• Market Research
• Task Analysis
• Microsoft Word
• Conversion Optimization
• Sem
• Salesforce.com
• Sketching
• Management
• SEO
• Search Engine Marketing (Sem)
• Direct Marketing
• Research
• Microsoft Office
• Sales
• Online Advertising
• Analytics
• Google Analytics
• Word
• Strategy
• E-Commerce
• Social Media Marketing
• Social Networking
• UX Design
• Advertising
• Pay Per Click (Ppc)
• Heuristic Evaluation
• Landing Page Optimization
• Web Analytics
• Social Media
• Illustrator
• Lead Generation
• Online Marketing
• End User Research
• Data Analysis
• Information Architecture
• Web Marketing
• User Experience
• Marketing Strategy
• Customer Service
• User Interface Design