Keniyha Miller
Human Resources Generalist @Morgan Stanley
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WORK HISTORY
Human Resources Generalist @Morgan Stanley
Alpharetta, GA, US
Provide HR operational support to employees across company, infrastructure, and wealth management divisions, and core business teams within a global financial services organization with employees globally. • Independently manage a high-volume HR caseload, resolving 40–60 employee inquiries per week related to benefits, policies, job changes, and employee lifecycle events using Workday and HR case management systems. • Partner closely with HR Business Partners to support promotions, transfers, relocations (domestic and international), and talent development initiatives, ensuring accuracy and compliance with internal policies. • Administer FMLA, and ADA accommodation requests, coordinating documentation, approvals, and system updates in compliance with federal regulations and company guidelines. • Lead daily team metrics meetings using Microsoft Power BI to review service delivery performance, case trends, and SLA adherence, contributing to ongoing process improvement and operational efficiency. • Support Immigration HR leadership by responding to employee inquiries and maintaining documentation related to visas and permanent residency cases. • Maintain a high standard of confidentiality while handling sensitive employee relations and compliance-related matters.
EDUCATION
Middle Georgia State University
New Media and Communications
Clayton State University
Bachelor’s Degree, Communication and Media Studies
ABOUT KENIYHA MILLER
HR Operations professional with deep expertise in Workday, AskHR, and enterprise HR systems, supporting workforces of up to employees. I specialize in streamlining HR processes, managing high-volume employee cases, and delivering seamless employee experiences.Key skills & tools: Workday | AskHR | HR Operations | Employee Experience | Case Management | HR Analytics • Resolved employee cases with high satisfaction • Partnered with leaders to improve HR efficiency and compliance • Managed HR operations in healthcare and large enterprise environmentsI’m passionate about using technology to make HR smarter and more effective and driving operational excellence at scale. I enjoy connecting with HR teams and leaders to deliver results that matter and improve the employee experience from day one.
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