Kenitha Yim
- Role
- Client Manager & Client Support Lead at Newfront
- Location
- Irvine, CA, US
- LinkedIn followers
- 500 followers
About Kenitha Yim
Dynamic and results-driven professional with excellent leadership, account and project…
Experience
Client Manager & Client Support Lead
Jan 2021 — Present
Managed a >$2.3M book of business while strategizing and executing comprehensive wellness campaigns for clients with high quality communications and deliverables. ⋅ Spearheaded projects by consulting on wellness and communication activities and issues, collaborating internally, externally, and cross-functionally, and formalizing processes to streamline future projects/campaigns. ⋅ Diligently managed project budgets up to $80k while consulting on and executing annual wellness plans, campaigns, educational seminars, and related materials. ⋅ Established strict deadlines for vendors and carriers to ensure projects and services are delivered within the clients\' predetermined timeline. ⋅ Successfully mentored two Client Representatives, providing the entry-level team members with the skills and knowledge required to earn promotions to Client Manager after only one year of employment. ⋅ Created training materials that defined responsibilities, tasks, and expectations for Benefits Consultants, Client Managers, and Client Representatives, offering resources and support that optimize daily performance. ⋅ Pioneered the Client Support Lead role within the company, which allowed for more in-depth trainings and mentoring of team members.
Skills
- Social Media
- Interpersonal Communication
- Microsoft Outlook
- Social Networking
- Cfra
- Payroll
- Event Planning
- Data Analysis
- Team Building
- Fmla
- Crisis Management
- Process Improvement
- Microsoft Word
- Powerpoint
- Leave of Absence Administraton
- Benefits Administration
- Research/Analytics
- Self-Management
- Microsoft Office
- Client Services/Relations
- Report Generation
- Management
- Outlook
- Organization Skills
- Technical Expertise
- Pdl
- Interviewing
- Program Implementation
- Employee Recruitment
- Online Social Networking
- Sales
- Microsoft Excel
- Leadership
- Driven by Results
- Time Management
- Administration
- Research
- Reliability
- Attention to Detail
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