Ken Hankins
Vice President, Consumer Satisfaction and Gobal Product Quality @Vornado Air, Llc
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WORK HISTORY
Vice President, Consumer Satisfaction and Gobal Product Quality @Vornado Air, Llc
Andover, KS, US
EDUCATION
Wichita State University
Masters, Business Administration
Washburn University
BA, Computer Information Science Management
Capella University
Doctor of Philosophy (Ph.D.), Organization and Management with a specialization in Leadership
SKILLS
ABOUT KEN HANKINS
I am a business leader with demonstrated expertise in change management, strategy development, project management, and operating cost reductions. Over the course of my career, I have successfully led teams across multiple functional areas, including operations, customer service, consumer service, call center management, logistics, training, quality, telecommunications, hardware support, and software development.I have extensive experience leading complex initiatives, including full-cycle SAP domestic and international rollouts, managing project budgets up to $120 million. My leadership consistently delivers on-time, on-budget outcomes while achieving operational business goals.My leadership style blends strategic vision with operational discipline and authentic human connection. I lead with care, recognizing the individual strengths and development needs of my team members. I build scalable, sustainable systems that empower people to self-manage while fostering a culture of accountability, growth, and trust.I am committed to clear, purposeful communication, innovation through a growth mindset, and long-term thinking that balances immediate operational needs with future opportunities. I believe leadership is not only about delivering results, but about developing people — helping them feel valued, capable, and inspired to do their best work.At the core, I lead with genuine respect for individuals and a focus on building high-performing teams that drive real business outcomes
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