Ken Gordon

Manager, Salesforce Platform @TELUS Digital

Kelowna, BC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2023 — Present

Manager, Salesforce Platform @TELUS Digital

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Kelowna, BC, CA

Supporting a team of 10 technical analysts across multiple countries and timezones, we serve over 600 users around the world. Responsible for a highly customised Salesforce platform, with multiple integrations, I lead a creative and diverse team keeping our tech stack running efficiently.

EDUCATION

1999 — 2000

University of Calgary

Certificate in General Management

2003 — 2004

Athabasca University

GDM, Management

1988 — 1992

The University of Edinburgh

BSc, Politics, Economic History

SKILLS

Healthcare ITCall CenterSocial Media MarketingLeadershipSalesforce.comDatabasesMs ProjectNonprofitsHelp Desk SupportBusiness ProcessTechnology IntegrationCharitiesCall CentersData AnalysisProcess ImprovementNon-ProfitsConcrete5Technical SupportBusiness AnalysisSalesforce.com AdministrationProject ExecutionProject PlanningTeam LeadershipVendor ManagementProject ManagementIT ManagementCrmItil

ABOUT KEN GORDON

Experienced Salesforce Platform Manager with a proven track record of delivering scalable, user-centric CRM solutions that drive digital transformation and operational excellence.With over 20 years in the tech and operations landscape, I specialize in leading cross-functional teams to implement and enhance Salesforce ecosystems aligned to business goals. I’m passionate about building streamlined, agile workflows that empower users and unlock data-driven decision-making. Core Strengths: • Salesforce Platform Strategy & Governance • System Architecture & Integration • Agile Project Leadership • Cross-functional Team Management • Change Management & User EnablementSpecialities: Salesforce.com, Operations management, technology implementations, vendor management, project management

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Ken Gordon — Manager, Salesforce Platform at TELUS Digital in Kelowna, BC, CA | Unifers