Ken Filete
Retired Digital Specialist at MassMutual
- Role
- Digital Specialist at MassMutual
- Location
- Augusta, US
- LinkedIn followers
- 500 followers
About Ken Filete
Master Database Management expertise that leverages my knowledge of “Big Data”…
Experience
Digital Specialist
Oct 2020 — Present · Springfield, MA, US
Customer Care Specialist specializing in onboarding of Digital Insurance applications for Whole Life and Term policies. I specialize in customer interactions with Financial Professionals / Internal field associates, Underwriters as well as direct in-line customers. I have access to multiple portals to review applications in process to ensure the validity of content that includes medical, financial, and lifestyle responses in support of final underwriting processing. KEY ACHIEVEMENTS:• Subject matter expert that supports internal portals that manage insurance applications that include sensitive handling of PII content, and various portal updates. Support on going bi-weekly sprint reviews and implementations. • HIPPA knowledge that supports insurance underwriting as to ensure seamless application processing. • Tier 2 specialist that provides Quality Assurance support for Tier 1 peers that approve application amendments for underwriting and provide resolution feedback to Tier 1 associates for development and career growth.
Education
Westchester Community College
AAS
1978 — 1980
Mercy College
Bachelor of Science - BS
1985 — 1988
Mercy University
B.S.
1985 — 1988
Boston University
Certification
2006 — 2007
Asnuntuck Community College
Ongoing education
2008 — 2010
Skills
- Database Management
- Salesforce.com
- Direct Mail
- Sales Process
- Cross-Functional Team Leadership
- Marketing Strategy
- Product Marketing
- Negotiation
- Email Marketing
- Sales
- B2b
- Databases
- Customer Relations
- Direct Marketing
- Sales Management
- Leadership
- Sales Support
- Process Improvement
- Segmentation
- Sales Operations
- Customer Service
- Multi-Channel Marketing
- Team Building
- Management
- Product Development
- Analysis
- Database Admin
- Online Advertising
- Team Leadership
- Integrated Marketing
- Advertising
- Product Management
- Online Marketing
- Analytics
- Consultative Selling
- Business Strategy
- Database Marketing
- Marketing
- Competitive Analysis
- Selling
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