Kenfack Donhachi
Data Analyst | SQL | R programming and visualization | Excel | Google Workspace | 10+ years of Customer Service Experience
- Role
- Guest Service Representative at Marriott International
- Location
- Baltimore, MD, US
- LinkedIn followers
- 500 followers
About Kenfack Donhachi
I’m a data analyst with a strong foundation in customer service and a passion for…
Experience
Guest Service Representative
Apr 2023 — Present · Baltimore, MD, US
Respond to 70+ inbound calls and 100+ customer chats daily, resolving inquiries efficiently and achieving top performer status- Guide guests with detailed insights into hotel offerings and local points of interest, contributing to improved satisfaction and informed decision-making- Maintain precise transaction records within the hotel software system, ensuring data integrity and facilitating accurate financial reporting.
Education
Unversity of Yaounde
Management
Learn Quest/ Google Coursera
Certificate
2023 — 2023
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