Kenessa R.

Dispatch Supervisor @Harlev Property Management Pty Ltd

US

In this role, I have been instrumental in enhancing team productivity and improving customer satisfaction through effective coordination and strategic communication. My core responsibilities include:• Streamlining dispatch operations with a focus on performance metrics and high-quality service.• Managing daily operations by verifying task accuracy, ensuring efficient workflow, and providing exceptional customer support.• Establishing and maintaining strong communication with key stakeholders, including contractors, city inspectors, homeowners, insurance companies, and employees.• Conducting regular audits and data entry to ensure operational accuracy and compliance.• Maintaining detailed records of services performed and ensuring proper file management.• Proactively identifying customer needs and delivering solutions aimed at growth and service expansion.• Cultivating a positive work environment that promotes collaboration, continuous learning, and professional development.

Skyline College

Associates Degree, Interdisciplinary Arts and Humanities

UCLA

Certificate , Professional Program in Acting for the Camera

California State University, Los Angeles

Theatre Arts and Dance, Theatre/Theater