Ken Wahl

About Ken Wahl

As Chief Operating Officer at Concertina, I lead the operational strategy that builds in-house capabilities for businesses through ethical offshore teams and cutting-edge AI. With over two decades of global, multi-industry experience across Telecommunications, Financial Services, Retail, and Healthcare, I specialize in transforming complex challenges into strategic opportunities that drive growth, efficiency, and financial success.INNOVATIVE STRATEGY & TRANSFORMATION Throughout my career, I’ve had the privilege of working with companies that dare to challenge the status quo. At Concertina, I leverage that same entrepreneurial mindset to deliver process optimizations that maximize efficiency and operational savings. Whether implementing lean methodologies or driving technology-led initiatives, I ensure that businesses not only achieve their goals but exceed them.COMMUNICATION & LEADERSHIP My leadership philosophy is rooted in collaboration. I firmly believe that communication is key—listening to both clients and team members ensures that we fully understand the problem at hand and can craft solutions that deliver real impact. I excel at aligning stakeholders across all levels and guiding teams to successfully execute transformational projects.RESULTS-DRIVEN APPROACH Success, in my view, is a balance of people, processes, and technology. By finding the right combination of these elements, I help businesses optimize revenue, reduce costs, and increase profitability. From navigating operational turnarounds to accelerating growth through strategic partnerships, I take pride in delivering measurable, bottom-line results.I’m always open to discussing how we can help your business grow and thrive by leveraging Concertina’s expertise in offshore team building and operational excellence. Let’s connect to explore how we can drive efficiency, transformation, and sustainable growth together.Contact me at:k•••••••@centurylink.net

Experience

1. Chief Operating Officer

   Concertina Team

   Aug 2024 — Present

   As Chief Operating Officer at Concertina, I am dedicated to driving operational excellence and scalability through ethical offshore teams and advanced AI solutions. My focus is on developing in-house capabilities that enable businesses to operate more efficiently, reduce costs, and achieve sustainable growth.At Concertina, our mission is to help businesses leverage ethical offshore talent and cutting-edge technology to thrive in competitive markets. Let’s connect if you’re interested in exploring how our solutions can help your organization achieve greater efficiency and profitability.

Education

• Bismarck State College

  Associate’s Degree

• North Dakota State University

  Bachelor’s Degree

• Webster University

  Master of Business Administration (M.B.A.)

• North Dakota State University

  Bachelor’s Degree

Skills

• IT Strategy
• Six Sigma
• Management Consulting
• Shared Services
• Outsourcing
• Business Process Improvement
• Lean Manufacturing
• Acquisition Integration
• Business Transformation
• Project Portfolio Management
• Vendor Management
• Business Process
• Business Process Re-Engineering
• Management
• Organizational Design
• Process Engineering
• Business Analysis
• Pmo
• Operational Excellence
• Leadership
• Program Management
• Process Improvement
• Strategy
• Change Management
• Bpo
• Cross-Functional Team Leadership