Kendrick James
Success | Sales | Leader | Enjoys removing obstacles to help teams be successful!
- Role
- Senior Manager, Renewals at Calix
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Kendrick James
I have enjoyed the process of solving complex customer issues and applying technology to resolve them for over 15 years. I develop sales processes, solutions, and customer experiences that provide agile sustainability. To meet and exceed expectations, I rely on working great with cross-functional teams, managing people, and creating tools that will pivot towards new ideas.I have been in various leadership roles in B2C, B2B, public sector sales, operations, project, and account management. I learn several things below about myself through my professional and personal experiences:I can successfully generate, scale, and optimize operational processes percentages by 15% annually- I have a knack for applying analytical data to real-world solutions- I succeed in increasing sales goals by 10% and developing people- I deliver successful change management projects and GTM strategies I can lead, operate processes, and strengthen customer relationships- I take complete ownership and initiative- I can navigate communication with complex technology to executives and entry-level- I enjoy helping people while keeping the will to win attitudeI educate, enhance, and adapt to improve to be a better person- I am calm and resilient through adversity- I am constantly gaining knowledge about industry knowledge and personal growth- I am determined to create successful people and innovative decisionsI enjoy meeting new people and listening to new perspectives. Please feel free to talk or email me about emerging new technology, customer experience, products and services to excel in this IoTs world, or the latest sports news. Professional SkillsLeadership| Change & Project Management| Team Development| Data Analytics| SQL| Vendor Relations| Sales Operations| Customer Success
Experience
Senior Manager, Renewals
Dec 2025 — Present
Education
The University of Southern Mississippi
Bachelor of Business Administration (B.B.A.), Entrepreneurship/Entrepreneurial Studies
2008 — 2010
Kaplan University
Master of Business Administration (MBA), Business Administration and Management, General
2012 — 2014
Skills
- Training
- Customer Satisfaction
- Sales
- Sales Operations
- Sales Management
- Account Management
- Leadership
- Management
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