Kendrick Britto
Program Manager @Heartland
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WORK HISTORY
Program Manager @Heartland
Oklahoma City, OK, US
Managed 15 direct reports from the project and data analytics team while overseeing the delivery of complex customer engagement and data aggregation projects, contributing to a remarkable 23% revenue growth.Developed and managed program budgets up to $750K through optimizing resource allocation to ensure cost-effectiveness, consistently exceeding financial targets ($720k with a 8% upper limit).Collaborated with stakeholders like VP of Sales and Director of Procurement to define program objectives, scope, and success criteria and presented progress reports to communicate program updates to C-suite executives.Implemented a comprehensive risk management strategy for operational resilience, supporting operational disruptions and improving recovery plans to minimize downtime from 4 hours to 15 minutes.Streamlined process improvements and developed a best practices repository through business analysis, resulting in an impressive 18% increase in program efficiency and a notable 9% reduction in project delivery time.
EDUCATION
Calorx Teachers University
Bachelor of Commerce - BCom in Financial Management, Financial Management
ABOUT KENDRICK BRITTO
I have 15+ years of national and international experience delivering complex initiatives that drive organizational success for startups, small and medium-sized businesses, and Fortune 500 companies. The two areas I specialize in are program management and strategy & operations. Along with other certifications from the Project Management Institute, I currently hold a Lean Six Sigma Green Belt from Gemba Academy. Throughout my career, I have enabled myself to utilize a collaborative leadership style that focuses on performance and skills enhancement for all staff. I strongly believe that collaboration is the key to success. I am known for enhancing overall profit margins, defining strategic vision, as well as executing strategies aimed at driving sustainable corporate success. Feel free to connect with me via LinkedIn!Key Competencies & Skills:Strategic Planning & ExecutionBusiness Operations ManagementProgram Development & ExecutionContinuous Process ImprovementFinance & Budget ManagementCustomer Satisfaction & RetentionSelected Achievements:Developed and managed program budgets up to $750K through optimizing resource allocation to ensure cost-effectiveness, consistently exceeding financial targets ($720k with an 8% upper limit).Streamlined process improvements and developed a best practices repository through business analysis, resulting in an impressive 18% increase in program efficiency and a notable 9% reduction in project delivery time.Oversaw cross-functional collaboration with teams like Sales and Marketing from China, the Middle East, and Europe to develop key performance indicators (KPIs), driving a substantial 150% increase in the turnover rate.
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