Kendra Mattson
Senior Supervisor, Customer Technical Support at Tandem Diabetes Care
- Role
- Senior Supervisor, Customer Technical Support at Tandem Diabetes Care
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Kendra Mattson
Hello, my name is Kendra Mattson and I am a Senior Supervisor in Customer Technical Support at Tandem Diabetes Care, and the Director of Media for the Nicole Mattson Memorial Athletic Scholarship Foundation. I am originally from the Bay Area and moved to San Diego to attend UC San Diego, where I graduated cum laude with a degree in International Studies with an emphasis in Economics, as well as a minor in Italian Literature. In my free time I like to run, rock climb, hike, travel to new places and generally explore the outdoors.
Experience
Senior Supervisor, Customer Technical Support
Nov 2024 — Present
Proactively identified inefficiency in documentation workflow and built a JavaScript program to improve efficiency and reduce error, reducing queue AHT by 19 secondsImplemented process improvements to enhance productivity and quality control.Conducted performance evaluations and provided constructive feedback to staff.Facilitated communication between management and frontline employees effectively.Developed training materials and resources for ongoing employee development.Participated in strategic planning initiatives to improve operations.Analyzed data to identify trends or opportunities for improvement.Provided coaching and guidance for supervisors to strengthen leadership capabilities within the organization.
Education
University of California, San Diego
Bachelor of Arts, International Studies: Economics
2008 — 2012
Marist University
International Marketing
UC San Diego
International/Global Studies
Skills
- Digital Marketing
- Series 6
- Fundraising
- Marketing Strategy
- Economics
- Marketing
- Series 63
- Public Speaking
- Training
- Conference Coordination
- Customer Service
- Wordpress
- Teamwork
- Presentations
- Cost Projections
- Social Networking
- Management
- Public Relations
- Cpr Certified
- Data Analysis
- Confluence
- Email Marketing
- Microsoft Word
- Project Management
- Editing
- Company Brochures
- Sublime Text
- First Aid Certified
- Nonprofits
- Social Media
- Non-Profit Leadership
- Event Planning
- Emergency Management
- Leadership
- Microsoft Office
- Sales
- Social Media Marketing
- Powerpoint
- Microsoft Excel
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