Kendra Johnson

About Kendra Johnson

Strategic HR professional and trusted business partner supporting organizations through growth, change, and transformation. My expertise spans employee relations, leadership development, talent and performance management, culture and change initiatives, compensation and benefits, policy interpretation, organizational development, and workforce strategy.I partner closely with executive leaders, people managers, and cross-functional teams to translate business goals into practical HR solutions that strengthen employee engagement, compliance, and organizational effectiveness. I bring strong capability in multi-site workforce leadership, change management, restructuring, workforce transitions, and risk mitigation—balancing strategic priorities with day-to-day execution.Throughout my career, I have supported diverse environments including high-volume contact centers, centers of excellence (COEs), manufacturing, fulfillment, sales and service organizations, shared services, training, workforce planning, administrative, and corporate functions. I am recognized for strengthening leader capability through coaching, sound judgment, emotional intelligence, and clear, actionable HR guidance.My experience includes M&A due diligence, acquisition onboarding, post-merger integration, workforce transitions, and facility closures, with a strong focus on minimizing talent risk and ensuring business continuity. • Compliance & development: Training, policy accountability, and leadership programs → 80% fewer claims, 100% audit compliance. • Employee engagement: Initiatives drove 45% increase in engagement, improved retention, and multi-site recognition. • Strategic HR partnerships: Supported workforce planning, M&A, and leadership coaching → 95%+ critical role fill rate and internal pay equity improvements.I help organizations build high-performing, compliant, and engaged teams while driving business results.

Experience

1. Financial Services Representative

   Primerica

   Dec 2021 — Present · Greensboro, NC, US

   Empowering financial independence through tailored financial education, insurance solutions, and strategic wealth-building programs that support employee well-being and long-term economic stability.

Education

• North Carolina State University

  Bachelor's Degree, Business Management

Skills

• Customer Service
• Training
• Succession Planning
• Onboarding
• Microsoft Excel
• Human Resources
• Organizational Development
• Deferred Compensation
• Team Building
• Leadership
• Talent Acquisition
• Benefits Administration
• Public Speaking
• Team Leadership
• Organizational Culture
• Employee Benefits
• Performance Management
• Hris
• Employee Engagement
• Employee Relations
• Recruiting
• Fmla
• Microsoft Office