Kendra Zysk

Experience

1. Implementation Engineer

   Terra Dotta

   Oct 2023 — Present · RI, US

   Serve as the primary point of contact for clients throughout the implementation process; Develop and manage project plans for each implementation, including timelines, resources, and deliverables; Gather and analyze client requirements and design and configure the software to meet those requirements; Collaborate with the development team to design and develop custom solutions when needed; Conduct system testing and quality assurance to ensure successful implementation; Provide training and support to clients on the use of software solutions; Develop technical documentation and user guides for clients; Troubleshoot and resolve technical issues that arise during the implementation process; Communicate with clients to ensure successful implementation and ongoing satisfaction; Manage internal stakeholders and external vendors to ensure successful implementation; Maintain accurate and up-to-date project records in CRM system; Keep up-to-date with industry trends and best practices in software implementation.

Education

• Hobart and William Smith Colleges

  B.A., International Relations / Spanish & Hispanic Studies

  2001 — 2005

• New York University

  M.A., International Education

  2009 — 2010

Skills

• Nonprofits
• Policy Analysis
• Training
• Student Affairs
• Editing
• Intercultural Communication
• Community Outreach
• Trivia
• Program Management
• Spanish
• Employment Law
• Immigration Law
• Program Evaluation
• Immigration
• Higher Education
• International Education
• International Relations
• Public Speaking
• Management
• Program Development