Kendra Schmid
Director of Delivery Services
- Role
- Director of Delivery Services at TELUS Digital
- Location
- Charlottesville, VA, US
- LinkedIn followers
- 500 followers
About Kendra Schmid
Enabler of teams to do their best work through player-coach education of product management, lean-agile, DevOps, and software delivery best practices. Supporting teams through proactive product and program management structures that enable sustainable work and transparent communication.
Experience
Director of Delivery Services
Jan 2023 — Present
Strategic direction of skills development for delivery, product, and engineers in a client services model where teams have diverse clients across all industries.+ Establishing tiered approach to Ways of Working to reduce friction in adoption for storming/norming teams, clarity & guidance for impactful process improvements for stable teams, and resources for advanced modes for mature teams.+ Build out & deliver training curriculum including leadership, client service excellence, DORA adoption, project to program evolution, tiered Ways of Working, and practical AI use.+ Leadership coaching of delivery, product, and engineering managers.+ Client Services Excellence coaching of senior team members.+ Value Stream Mapping with focus on simplifying the complex and reducing waste.+ Speaker at 2024 Agile DevOps on \"Reluctance to Relishing: Rolling out DORA metrics to skeptical teams\"
Education
Iowa State University
BS, Computer Science
2001 — 2005
University of Virginia
MS, Computer Science
2005 — 2007
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