Kendra Ripp
VP of Clinical Services at Nice Healthcare
- Role
- Vice President of Clinical Services at Nice Healthcare
- Location
- Greenville, SC, US
- LinkedIn followers
- 500 followers
Experience
Vice President of Clinical Services
Sep 2021 — Present
Manage a highly complex and dispersed clinical and administrative team, balancing supply and demand, while incorporating legal, regulatory, clinical perspectives, and best practices to support scale. Partner with leaders of Primary Care, Mental Health, Physical Therapy, Clinical Programs, and Care Coordination to create annual strategic roadmaps with quarterly OKRs for all teams, iteratively defining KPIs and dashboards to monitor and assess performance. Partner with Product and Engineering to prioritize and advocate for novel and iterative improvements within the Nice platform to support clinical activities. Work to optimize Nice’s integrated virtual care model in order to drive exceptional patient outcomes and NPS, while achieving strong clinical cost of care for all user experiences. Collaborate with cross-functional leaders (Operations, Product, Engineering, Security / IT, Growth, Client Success, People, Finance, Marketing, Experience, Analytics) to determine key initiatives and goals, and effectively coordinate efforts to achieve them. Create and manage budgets to ensure financial viability of business approaches. Represent Nice Healthcare externally as a clinical thought leader. Represent Nice Healthcare in external meetings, using clinical expertise to evaluate partnership opportunities.
Education
University of Minnesota School of Nursing
Doctor of Nursing Practice (DNP), Health Innovation and Leadership; Certificate in Design
Georgetown University
Bachelor of Science (BS), Nursing; Certificate in Population Health
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