Kendra Raya

About Kendra Raya

With over a decade of diverse experience in benefits administration, sales, and broker relations, I excel in creating solutions that enhance organizational efficiency and drive client success. My achievements include generating in annual revenue, managing relationships with 400+ clients (75% broker-supported), and optimizing complex workflows through innovative automation. I’m passionate about leveraging my expertise to simplify employee benefit systems, collaborate with brokers and stakeholders, and provide exceptional service to clients. Key Highlights: Consistently exceeded sales targets, earning recognition as a top performer. Developed automated workflows, reducing administrative errors and response times. Partnered with brokers on large-scale, multi-location accounts, ensuring seamless execution and satisfaction. Certified in Flexible Compensation and experienced with cutting-edge employee benefits technologies like Salesforce. Let’s connect if you\'re looking for a results-driven professional ready to transform challenges into opportunities.

Experience

1. Office Manager

   Helzberg Diamond

   Oct 2023 — Present · San Francisco, CA, US

   Optimized daily operations, supporting the store’s sales and profit goals through precise execution of corporate initiatives, including extended warranties and merchandising.Ensured compliance with company policies and procedures across all transactions, maintaining operational excellence and team accountability.Partnered with the Store Manager to recruit and onboard top-performing talent, enhancing team efficiency and cohesion.Met personal sales targets and contributed to extended warranty growth by delivering exceptional customer service on the sales floor.Streamlined store operations by leveraging PC and POS system expertise to ensure accurate inventory and reporting processes.

Education

• Amos Alonzo Stagg High in Stockton, CA

  High School Diploma

• ITT Technical Institute

  Associate of Science (AS)

  2013 — 2015

• Heald College

  Medical Office Management

Skills

• Social Networking
• Personal Finance
• Budgets
• Quickbooks
• Team Building
• Small Business
• Marketing
• Sales
• Advertising
• Entrepreneurship
• Customer Service
• Leadership
• Lotus Notes
• Life Insurance
• Ibm as/400
• Time Management
• Account Management
• Microsoft Word
• Leadership Development
• Social Media
• Change Management
• Medical Terminology
• Medical Billing
• Coaching
• Online Advertising
• Social Media Marketing
• Human Resources
• Multitasking Skills
• Powerpoint
• Dental Assisting
• Osha
• Medical Coding
• Microsoft Office
• Training
• Event Planning
• Employee Training
• Management
• Medical Records
• Hipaa