Kendra McDonald
Lead Client Support Marketing Coach at BxB Media
- Role
- Lead Client Support Marketing Coach at BxB Media | A BDR Company
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Kendra McDonald
Client Support Coach Lead at BxB Media with extensive experience in customer relations…
Experience
Lead Client Support Marketing Coach
Oct 2020 — Present
Leads a team of 8 Client Support Coaches and 5 Blog Contractors to deliver an excellent customer experience to clients, meeting their marketing and website hosting needs.Interviews and trains new employees.Works in conjunction with teams of Graphic Designers, Website Developers, and Pay Per Click Ad Specialists to deliver quality marketing materials, websites, and ad campaigns for clients.Participates in regular marketing coaching calls with clients, taking detailed notes and following up with clients after calls.Acts as a main point of contact for over 80 clients, assisting with any marketing needs and addressing potential concerns proactively.Led the initiative for developing a new internal blog posting system.Executes and monitors website SEO performance.Helps clients optimize their Google Business Profile and post to Facebook.Assisted in developing an internal Learning Management System.
Education
Montgomery County Community College
Associate of Arts - AA
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