Kendra Lake
Claims Administrative Support Specialist @Progressive Insurance
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WORK HISTORY
Claims Administrative Support Specialist @Progressive Insurance
US
Claim intake: Received and reviewed new insurance claims submitted through various channels like online, phone, or agent reports. Data analysis: Examinine claim details including accident information, policy coverage, damage assessment, and potential liability. Claim categorization: Classify claims based on type (auto, property, liability) and complexity level. Adjuster assignment: Select the most appropriate claims adjuster from the team based on expertise, geographic location, and current workload. System updates: Accurately input claim data into the company\'s claims management system. Communication: Coordinate with adjusters, policyholders, agents, and other internal teams to ensure smooth claim handling. Quality control: Monitor adjuster performance and identifying potential issues or discrepancies within claims. Claims triage: Prioritize urgent claims that require immediate attention. Fraud detection: Identify potential fraudulent claims based on red flags in the claim details.
EDUCATION
Rasmussen University
Associate's degree
ABOUT KENDRA LAKE
Results-driven Healthcare Compliance and Regulatory Professional with 10+ years of…
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