Kendra J.
Strategic operations leader optimizing labor, forecasting & productivity. Delivered $2M+ in payroll savings. Now leading AI efforts to drive value across forecasting, efficiency & frontline ops.
- Role
- Director Strategy and Workforce at The Home Depot
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Kendra J.
I lead workforce and business transformation for Home Services, focused on unlocking…
Experience
Director Strategy and Workforce
May 2023 — Present · Atlanta, GA, US
I lead a high-impact strategy team focused on workforce optimization across labor planning, forecasting, timekeeping, onboarding, and productivity. My work bridges frontline needs with executive vision, transforming complexity into scalable, results-driven solutions. • Developed and launched a new productivity operating model, delivering over $2M in payroll productivity within the first year. • Scaled onboarding and timekeeping systems to the field, significantly reducing administrative burden for local leaders and improving new hire ramp-up. • Drove a measurable decrease in outbound dialing volume through targeted campaign management and the introduction of texting strategies, enhancing customer contact efficiency. • Partnered cross-functionally with IT and Product teams to deliver frontline-ready enhancements that increase associate productivity and operational sustainability. • Currently shaping the AI strategy roadmap for Services, with a focus on applying AI to unlock value in forecasting, labor efficiency, and frontline enablement.
Skills
- Microsoft Excel
- Powerpoint
- Call Center
- Time Management
- Bpo
- Impact 360
- Iex
- Social Media
- Customer Experience
- Tableau
- Process Improvement
- Outsourcing
- Forecasting
- Data Entry
- Salesforce.com
- Customer Service
- Google Analytics
- Html
- Workforce Planning
- Avaya Communication Manager
- Workforce Management
- Data Analysis
- Telephony
- Management
- Team Building
- Cognos
- Lawson
- Training
- Customer Satisfaction
- Visio
- Scheduling
- Microsoft Office
- Sales
- Nice Call Recording
- Call Centers
- Inbound Marketing
- Leadership
- Business Process Improvement
- Microsoft Word
- Vpi
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