Kendra Etzkorn
- Role
- Sr Product Program Manager, Heavy Bulky Services at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Sr Product Program Manager, Heavy Bulky Services
Jan 2020 — Present
Enabled Amazon.com upsell of Unified Delivery Services with Fulfilled By Amazon third party products which is forecasted to yield 18K-25K units in its first twelve months- Built complete automated payment system for Service Providers using self-invoicing on a per job rate card; Service Providers access payment data/statuses via secure user interface with ability to raise, approve or dispute ad hoc payments; Automation eliminated five hours/month of manual processing/reconciliation with cost savings of 70%,$250K USD/month, compared to a per-day rate card- Launched licensed services gating which prevents a service offer on Amazon.com when there is no Service Provider with required licensed certifications in regulated jurisdiction to perform service- Delivered automated Commercial Invoicing for Smart Home activations eliminating 55 hours/month of manual work and decreasing billing cycle from monthly billing net 30 to daily billing net 14 days for more timely collection- Migrated all services from services product line to related-product’s line ensuring financials could be reviewed holistically by product line, and promotions could be accurately and automatically applied- Drove elimination of Value Added Services technical debt through complete Source-to-Subledger control onboarding and automation of multi-element accounting for orders with more than bundle.
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