Ken Wong

About Ken Wong

Customer-focused Solutions Engineer with 10+ years in delivering Enterprise Collaboration, Cloud and Hybrid Workspace solutions. Proven success in leading pre-sales discovery, solution architecture, technical presentations and demo delivery across global accounts. Passionate about simplifying complex challenges, enabling digital transformation, and influencing product direction through customer advocacy. Certified in AWS & Azure Cloud and Cybersecurity.Certifications & Training:CompTIA Security+(August 2024)AWS Certified Solution Architect - Associate (June 2023)AWS Certified Cloud Practitioner (February 2023)Microsoft Certified Azure Fundamentals (February 2023)Cisco Certified Network Associate (Training Completed)Core Skills:AV & Collaboration: Cisco Room Devices, Webex, Zoom, Video Conferencing, VoIP, SIP, TCP/IP, Crestron DMCloud & Infrastructure: AWS, Azure, M365, VMware, Active DirectorySecurity: Cybersecurity, Identity Access Management (IAM)Programming/Tools: Python, Java, JavaScript, Postman, Camtasia, JIRA, Fluke TesterSoft Skills - Executive Engagement, Pre-Sales Consulting, Public Speaking, Cross-Functional Leadership

Experience

1. Senior Av Voice Engineer

   Samsung SDS America

   Jun 2024 — Present

   Managed enterprise voice/video infrastructure, including Samsung Communications Manager (SCM), Voice Gateways, telephone lines and Webex Video Codecs, supporting site with AV/VoIP services• Facilitated user support for Webex Video Devices and Meetings, enabling seamless collaboration experience• Integrated SCM with SIP service provider to efficiently route local and long-distance PSTN calls• Ensured 99% uptime by monitoring SCM performance and resolving network/media issues impacting call quality• Provisioned telephony services, onboarded users and managed DIDs to support business growth• Directed site surveys, design and deployment of 160+ Webex Video Codecs in various client sites, contributing to $1.5M in annual sales• Installed and troubleshot AV/VC systems –cabling, connectors and core components– to ensure client satisfaction• Deployed Poly ATA with POTS for elevator emergency calls, saving $40K in upfront costs and $14.4K in annual OpEx• Delivered high-touch printer support to VPs and staff, achieving 99% uptime through proactive monitoring, fast issue resolution and vendor coordination• Created user guides for voice, video and printer systems to improve self-service and reduce support requests

Education

• University of Saskatchewan

  Bachelor’s Degree, Computer Science

Skills

• Collaboration
• Vmware Esxi
• Voip
• Ip
• Cisco Ip Telephony Design
• Cloud Computing
• Troubleshooting
• Sip
• Integration
• Video Conferencing
• Internet Protocol (Ip)
• Virtualization
• Routers
• Lab Setup
• Wan
• Cisco Technologies
• Cisco Call Manager
• Vmware
• Video
• Voice
• Technical Presentations
• Pre-Sales
• Unified Communications
• Software Development
• Python
• Vmware Esx