Ken Dandrea
- Role
- Vice President - Contact Center Operations at MedStar Health
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Ken Dandrea
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Experience
Vice President - Contact Center Operations
Jan 2021 — Present
Education
University of Pennsylvania
Master of Science (MS), Organizational Dynamics
Lehigh University
Bachelor of Science (BS), Electrical and Electronics Engineering
Skills
- Management
- Integration
- Budgeting
- New Product Launch
- Team Building
- Recruiting
- Telecommunications
- Sales Management
- Project Management
- Process Improvement
- Disaster Recovery
- Competitive Analysis
- Project Implementation
- IT Management
- Team Leadership
- Product Development
- Call Centers
- Direct Sales
- Workforce Management
- Leadership
- Billing Operations
- Program Management
- Channel Sales
- Budgets
- Business Development
- New Product Development
- Strategic Planning
- Cross-Functional Team Leadership
- Vendor & Contract Management
- Government
- Outsourcing
- Continuous Process Improvement
- Marketing
- Public / Private Partnership
- Providing Direction
- Risk Management
- Business Process Improvement
- Vendor Management
- Business Continuity
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