Kendall Pidgeon

About Kendall Pidgeon

I’m currently a Salesforce Admin for a non-profit organization with an interest in providing quality learning experiences for youth in marginalized communities. For the last 6+ years, I’ve successfully ran an after school program, worked with and managed over 80+ staff members to provide high quality after school programs in the Dallas-Fort Worth area, and have consistently searched for and developed partnerships with other local organizations that specialize in some form of S.T.E.A.M. while also being an overall advocate for youth through mentorship and tutoring. Being able to provide new experiences for youth that they might not have had outside of school otherwise is what keeps me going. When I’m not working, I love playing the saxophone, learning new skills (currently learning Apex), reading a book I can apply to life, or enjoying a good game to challenge my critical thinking skills. If you’d like to connect, please send me a direct message or reach out via email (k••••••@gmail.com). Please refer to my Trailblazer.Me Salesforce Profile:

Experience

1. Salesforce Administrator

   Big Thought

   Apr 2024 — Present

   Project Leadership: Ensure seamless delivery of Salesforce solutions aligned with business objectives. Oversee user and license management including roles, profiles, permissions, groups, and sharing rules. Strategic Alignment: Collaborate with the other Salesforce Administrator to map applications to Salesforce capabilities, enhancing operational efficiency. Implement Salesforce configuration changes, including Flows, fields, layouts, apps, actions, settings, and reporting. Manage system maintenance, security reviews, updates, health checks, and technical documentation. Business Analysis: Translate user needs into actionable enhancements, driving operational processes and growth. Support bug fixes, enhancement requests, and solution design based on stakeholder requirements. Cultural Competency: Champion inclusion and equity, fostering diversity within the Salesforce ecosystem. Client-Centric Management: Make connections between customers and applications, capturing requirements for optimized Salesforce solutions and supporting requirements gathering. Process Innovation: Develop a continuous improvement loop, automating tasks and enhancing system functionality. Identify and leverage underutilized platform features to drive core business goals. Influence and Persuasion: Gain buy-in for enhancements, driving adoption and collaboration. Sound Decision-Making: Navigate challenges, guiding system evolution aligned with goals. Support releases through development/testing and deploying work into production. Emotional Intelligence with Internal Partnerships: Foster relationships and navigate cross-functional collaborations with empathy by cultivating networks for cross-functional alignment and solution implementation.

Education

• Salesforce Talent Alliance Career Cohorts

  2x Salesforce Certified Professional, Salesforce Administrator/Platform App Builder

• Trailhead by Salesforce

  Trailhead Triple Star Ranger | 61x Superbadges

• Southern University and Agricultural and Mechanical College at Baton Rouge

  BS, Chemistry

Skills

• Microsoft Excel
• Powerpoint
• Social Media
• Microsoft Word
• Editing
• Hplc
• Cell
• Research
• Customer Service
• Photoshop
• Windows
• Teamwork
• Microsoft Office
• Science
• Chemistry
• English
• Teaching