Kendall Jackson

About Kendall Jackson

Analytical problem-solver with talents for team building and preparation as well as…

Experience

1. Member Services Associate - Remote

   Businessolver

   Oct 2020 — Present · Des Moines, IA, US

   Coordinate with employees to research and resolve account inquires by navigating multiple internal and external systems. • Process new hire and annual enrollments; COBRA, terminations, employment status and life event changes, beneficiaries, disability, accident and death claims, consumer accounts, HSA, FSA, HRA, rollovers, QMCSOs, wellness, retirement, condolence.• Research insurance provider terms and conditions and assist in enhancing current or future employer coverage plans with additional supplemental benefits. Serve as the liaison between employees, vendors, and third-party administrators.• Prepare and coordinate price quotes, terms of condition and verification due dates for employees and coordinate daily benefits processing error and exceptions. • Document and maintain administrative cases and records for internal and external review. Advise on procedures for assigned benefits processes. Assist with the collection and review of documentation to support requests for accommodation.• Review and communicate transfer of data to external contacts for services, premiums and plan administration.• Maintaining a 94-100% Quality Assurance score for a rolling 6months or greater. Meeting or exceeding after call work, hold times, talk time and first call resolutions. Promoted to complete additional trainings to serve on dedicated client teams.