Kendall Hack
Head of Program & Customer Success
- Role
- Head of Program & Customer Success at Ceresa
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
Experience
Head of Program & Customer Success
Nov 2024 — Present
Member of leadership team, lead both the Customer Success and Program Operations functions at Ceresa, a mission-driven leadership development company democratizing access to world-class mentorship and coaching- As Head of Customer Success, I own all B2B client relationships, partnering cross-functionally to align program design with business goals and drive strong engagement, satisfaction, and renewal outcomes- As Head of Program Health, I oversee end-to-end program delivery—balancing the needs of customers, participants, coaches, and our network of 700+ volunteer mentors. I use data insights to continuously optimize business operations and improve participant experience.In my first six months at Ceresa, I led efforts that increased participant completion rates by 22% amid growth in total enrollments.
Education
Harvard Kennedy School
Master's Degree, Public Policy
2014 — 2017
The Wharton School
Master of Business Administration (M.B.A.)
2015 — 2017
Wake Forest University
Political Science & Communication
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