Kendall Ginsbach
Global Lead, Content Operations (Technical Product Manager) @Riot Games
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WORK HISTORY
Global Lead, Content Operations (Technical Product Manager) @Riot Games
Los Angeles, CA, US
Founded Riot’s Global Content Operations team. Within 3 years built strategic relationships, drove adoption and scaled the org and operations from supporting 5 Esports groups into a business-critical function delivering solutions to +27 company-wide customers.Drove triple-digit YoY growth in engagement with our platforms by developing and executing an innovative, user-focused technical product roadmap that has unlocked global efficiency for +1,400 usersDeliver maximum business impact and sustainability by running a tightly optimized organization—balancing innovation with sustainable, data driven and cost-conscious decision-making across platforms and processes has resulted in 7-figure annual cost savings and industry-setting business terms with key partnersServe as org’s AI leader, identifying tactical use cases and POCs that drive strategic adoption of new solutions and drive the associated change management to deliver impactful implementationBridge content operations and performance analytics to unlock insights, inform strategy, and directly improve player-facing experiences; Spearheaded a company-wide VOD and channel management overhaul, aligning stakeholders across product, regions, and functions—resulting in a 251% increase in viewership share YoY
EDUCATION
Ecole Supérieur de Réalisation Audiovisuelle
Bachelor’s Degree, Production
Ecole Active Bilingue Jeannine Manuel
Baccalauréat International, Option Scientifique
SKILLS
ABOUT KENDALL GINSBACH
Technical Product Leader with a track record of building scalable platforms, high-performing teams, and data-driven operations across global environments.I’ve led the development of internal content and infrastructure platforms used by 1,400+ global users, driven triple-digit growth in engagement, and executed product strategies that span cloud (AWS | GCP), architecture, and automation. I specialize in bridging product, engineering, and operations to deliver tools that scale — both technically and organizationally.My background includes platform and team leadership at companies like Riot Games, the NFL, and Pac-12 Networks — giving me a deep understanding of complex systems, real-time content delivery, and high-velocity collaboration at global scales.
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