Kendall Cunningham
VP, Implementations Workforce Ai @Aya Healthcare
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WORK HISTORY
VP, Implementations Workforce Ai @Aya Healthcare
I will be focusing on enhancing our implementation strategies, fostering collaboration across teams, and ensuring that we deliver exceptional service to our clients.
EDUCATION
University of Arizona
Bachelor of Science (BS)
ABOUT KENDALL CUNNINGHAM
People | Business | TechnologyOver 11 years of experience in the software industry, specializing in workforce management customer implementations.Over 7 years of experience as a people leader, leading project managers and solution consultants.Problem Solver & Clear Communicator: Oversaw very large and complex implementations involving multiple user groups, modules and phased rollouts. Worked with Project Managers and Solution Consultants to clearly define and communicate milestones. Regularly reported project status and risks to customer stakeholders and internal leadership, ensuring transparency and alignment across all parties.Technical Aptitude: Worked cross-functionally with technical teams to diagnose and understand product issues. Developed and delivered clear technical summaries and action plans to client stakeholders, ensuring effective communication and resolution. Data & Metrics Driven: Monitored a broad range of KPI’s including customer satisfaction scores, survey response rates, resources utilization, time to live and overall project health. Analyzed data to identify gaps and implemented improvements to enhance delivery practices, ensuring optimal performance and client satisfaction. Leading Through Change: Led delivery team through significant process and methodology changes as we transitioned into a SaaS business. Successfully shifted from executing Waterfall methodology to adopting Agile-like practices. Collaborated effectively with the team to innovate and develop creative solutions, enhancing processes and delivery execution.
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