Kendall Austin Maurer

Head of Customer Success @RedBlack Software

Atlanta, GA, US

Oversees all aspects of client support, service operations, and customer experience across the organization. This role is responsible for leading teams that deliver timely, effective, and high-quality support to ensure customers achieve value, resolve issues efficiently, and maintain confidence in the company’s solutions.By driving operational excellence, process improvement, and cross-functional collaboration with Product, Engineering, and Sales, I ensure customer feedback directly informs product enhancements and service delivery. The position emphasizes measurable outcomes in customer satisfaction, retention, and account health while upholding a culture of accountability, responsiveness, and continuous improvement.

Cornell University

Bachelor of Science (B.S.)

Cornell University ILR School

Bachelor’s Degree