Kendal Flanagan

About Kendal Flanagan

Dynamic, performance driven professional with education and experience in robotic process automation, data analysis, and project management.

Experience

1. Automation Engineer

   The Hanover Insurance Group

   Dec 2023 — Present

   Lead the development and implementation of large-scale automation solutions using Python• Conduct high-level assessments to identify automation opportunities and recommend process improvements for efficiency and cost savings• Collaborate with cross-functional teams to design and optimize workflows that are structured, maintainable, and easy to understand• Champion best practices in automation development and contribute to team-wide consistency and quality• Manage interns and mentor junior developers, providing guidance and support in their technical growth• Continuously evaluate and enhance existing automations to improve performance and reliability• Provide technical support and issue resolution for automation systems across customer and IT groups• Partner with IT teams on co-development initiatives to deliver integrated automation solutions• Recipient of four Hanover CARE awards for communication, collaboration, and innovation• Recipient of one Vision in Action award for personifying the Hanover\'s vision and mission• Nominated for a 2024 President’s Excellence Team Award

Education

• Saint Leo University

  Bachelor’s Degree, Business Management

  2014 — 2016

• University of South Carolina

  Bachelor’s Degree, Marine Science, Coastal Resource Management & Marine Affairs

  2016 — 2018

Skills

• Microsoft Word
• Leadership
• Data Analysis
• Fisheries Science
• Customer Service
• Photoshop
• Glitner Ticketing
• Social Media
• Public Speaking
• Coastal Management
• Game Day Operations
• Microsoft Office
• Event Management
• Event Planning
• Social Networking
• Microsoft Excel
• Powerpoint
• Marketing
• Sports Management
• Facebook
• Sports
• Environmental Policy