Kendal Palony
Customer Success Manager at OneSource Virtual
- Role
- Customer Success Manager at OneSource Virtual
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Kendal Palony
Highly motivated marketing and sales professional with proven success within lead…
Experience
Customer Success Manager
Jun 2022 — Present
Establish a trusted adviser relationship that works to ensure customers’ overall satisfaction- Establish adoption goals with each customer based on their business norms and industry- Work with sales, service readiness and customer to establish mutually agreed upon go-live date-Participate in quarterly business reviews with primary Customer Success Manager and customer to report on myFlexPay performance, changes to roadmap, new campaigns, best practices to boost adoption, and to reinforce customers’ original adoption goals- Maintain high levels of customer engagement with a focus on delighting the customer and maintaining loyalty over time- Work closely with Sales, Product Management, Service Readiness, Finance, and Customer Success to capture and assess business needs, matching them to new and future solutions- Prioritize and drive resolution on escalated customer issues.
Education
American Council on Exercise
Certificate, Group Fitness Instructor
St. Cloud State University - Herberger Business School
Bachelor's degree, Marketing, General
2014 — 2018
St. Cloud State University
Professional Selling Specialization
2017 — 2018
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