Kendahl Gaines
Operations Lead @Stuf Storage
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WORK HISTORY
Operations Lead @Stuf Storage
Los Angeles, CA, US
Overseeing West Coast operations ensuring every location meets Stuf standards for cleanliness, safety, security and overall customer experience.Delivering exceptional customer service by guiding renters through the move-in process, resolving issues with empathy, and driving customer satisfaction.Provide front-line technical and operational support for West Coast locations, resolving system and hardware issues across remote locations ensuring digital key access is uninterrupted conducting bi-weekly RCAs.Partner cross-functionally with product, engineering, and marketing to troubleshoot software issues, maintain uptime, and enhance user experience.Manage Zendesk workflows and oversee transition from HubSpot to Zendesk, improving response times and issue resolution tracking.
EDUCATION
California State Polytechnic University-Pomona
Bachelor of Science - BS, International Business, Minor in Marketing Management
ABOUT KENDAHL GAINES
Analytical professional with extensive experience in quality management, data analysis, and process improvement. Proven track record in enhancing customer experiences, conducting audits, and implementing scalable quality frameworks to drive operational efficiency and performance.
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