Kenlee Castillo Chang

About Kenlee Castillo Chang

At CVS Health, my focus lies in enhancing user experiences through thoughtful design and cross-team collaboration. Leveraging over three and a half years at CVS Health, I\'ve spearheaded key projects including the creation of globally utilized design components and the redesign of order detail pages for enhanced customer transparency. My expertise in Figma and user research fuels my contributions to accessible and user-friendly product solutions.With a background in UX/UI and graphic design spanning over 17 years, my efforts have been instrumental in developing innovative digital solutions. The strategic use of A/B testing and heuristic analysis underpins our team\'s success in delivering tailored user experiences. Our achievements are marked by a shared commitment to usability and a seamless integration of user feedback into our design process.

Experience

1. Senior Ux Designer

   CVS Health

   Aug 2021 — Present · US

   High level cross team collaborationCreated a design component for Retail for customers to select a new pickup time for their prescriptions for global useDesigned a new “expand/collapse” shipping component that provided in depth detail for use on the Caremark and Specialty experienceCreated a Prescriber information component on the Order details page for Retail that allows patients to see prescriber contact information and contact attempts made to prescribers regarding “authorizations” for new prescription requestsRedesigned the Your orders and Order details page experience for Specialty and Caremark and implemented carrier logos for both of their shipping experiences for better customer transparencyCreated an info-tag components for global use that is used to communicate/identify an aspect of the patient’s order such as Delivery available, signature needed for delivery, Refrigerated item, Pickup only, Locker pickup and Medical supplyWorked on implementing a promo banner for Flu season on the Retail Order status pages to increase visibility as well as an entry point into the Flu vaccine scheduler flow

Education

• The Art Institutes

  Graphic Design

  2006 — 2010

• Miami Dade College

  Architecture

  2009 — 2013

• Udemy

  Certificate of completion, UX

  2019 — 2019

• Ironhack

  Degree, UX/UI Design

  2018 — 2018

Skills

• Os X
• Team Leadership
• Marketing
• Retail
• Graphics
• Customer Satisfaction
• Microsoft Excel
• Leadership
• Indesign
• Mac Os
• Art
• Social Media
• Graphic Design
• Iwork
• Photography
• Photoshop
• Sketch
• Illustrator
• Mac
• Management
• Adobe Creative Suite
• Customer Service
• Microsoft Office
• Sales
• Typography
• Time Management
• Invision
• Vector Illustration