Ken Bagnal

Project Manager Program Management Office @Conduent

NC, US

Migrated multiple data centers and upgraded hundreds of Servers for government healthcare services across a number of clients nationwideManaged & delivered a security upgrade to ensure TLS 1.2 compliance of health applications for Conduent Government Healthcare Solutions impacting multiple states\' Medicaid eligibility environments.Managed the internal corporate COVID-19 contact tracing roll out of a product to track worldwide Corona virus and HR-related safety initiatives.Completed an emergency plan to securely enable more than call center employees to work from the safety of their homes due to the COVID-19 pandemic.Completed NIST SP800-53 Assessment for KY Cabinet for Health and Family Services including Plan of Action and Milestones that were accepted by the client.Delivered USAC/FCC and Medicaid-focused projects for NIST and MARS-E compliance that achieved ATO certificates for call centers in a number of states.On-boarded 15 employees and contractors and migrated a Health Information Exchange (HIE) program from a third-party to an in-house program for Medicaid recipient payment plansManaged the relocation of multiple data centers from a third-party to Conduent managed environmentsInitiated a Consumer Portal product to consolidate a customer-facing Web environment to become a one-stop shop for consumers to qualify for government assistance sponsored programs, such as Medicaid, Supplemental Nutritional Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF)Delivered a state Request for Proposal (RFP) response presentation to win an Electronic Visit Verification (EVV) systemCreated a ticket tracking system for quick status assessmentAuthored an audio-visual presentation highlighting ways to reduce repetitive activities to be automated using low-code technologies at minimal costs while maximizing return on investment

Clemson University

Bachelor of Arts (BA), Psychology

University of Colorado

Advanced Project Management, Project Management

Southeastern Baptist Theological Seminary

Master of Divinity (MDiv), Ethics