Ken Bagnal

About Ken Bagnal

Proven leader in motivating teams to deliver exceptional results within tight timeframes that streamline processes that result in benefits that impact large populations locally, nationally, and globally

Experience

1. Project Manager Program Management Office

   Conduent

   Apr 2018 — Present · NC, US

   Migrated multiple data centers and upgraded hundreds of Servers for government healthcare services across a number of clients nationwideManaged & delivered a security upgrade to ensure TLS 1.2 compliance of health applications for Conduent Government Healthcare Solutions impacting multiple states\' Medicaid eligibility environments.Managed the internal corporate COVID-19 contact tracing roll out of a product to track worldwide Corona virus and HR-related safety initiatives.Completed an emergency plan to securely enable more than call center employees to work from the safety of their homes due to the COVID-19 pandemic.Completed NIST SP800-53 Assessment for KY Cabinet for Health and Family Services including Plan of Action and Milestones that were accepted by the client.Delivered USAC/FCC and Medicaid-focused projects for NIST and MARS-E compliance that achieved ATO certificates for call centers in a number of states.On-boarded 15 employees and contractors and migrated a Health Information Exchange (HIE) program from a third-party to an in-house program for Medicaid recipient payment plansManaged the relocation of multiple data centers from a third-party to Conduent managed environmentsInitiated a Consumer Portal product to consolidate a customer-facing Web environment to become a one-stop shop for consumers to qualify for government assistance sponsored programs, such as Medicaid, Supplemental Nutritional Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF)Delivered a state Request for Proposal (RFP) response presentation to win an Electronic Visit Verification (EVV) systemCreated a ticket tracking system for quick status assessmentAuthored an audio-visual presentation highlighting ways to reduce repetitive activities to be automated using low-code technologies at minimal costs while maximizing return on investment

Education

• Clemson University

  Bachelor of Arts (BA), Psychology

• University of Colorado

  Advanced Project Management, Project Management

• Southeastern Baptist Theological Seminary

  Master of Divinity (MDiv), Ethics

Skills

• Marketing
• Information Architecture
• Product Management
• Entrepreneurship
• IT Strategy
• Contract Negotiation
• Start-Ups
• Integration
• Project Portfolio Management
• Business Process Improvement
• Pmp
• Leadership
• Business Process
• Outsourcing
• Six Sigma
• Security
• Enterprise Software
• Change Management
• Risk Management
• Software Development
• Team Leadership
• Software Project Management
• Crm
• Sdlc
• Program Management
• Lead Generation
• Vendor Management
• Requirements Analysis
• Business Intelligence
• Saas
• Requirements Gathering
• Strategic Planning
• Agile Methodologies
• Management
• Team Building
• Project Management
• Budgets
• Sharepoint
• Training
• Process Improvement