Kenan A.

About Kenan A.

A customer and employee experience transformation leader with over 15 years of experience working with complex global organizations. I use design-led approaches to tackle complex projects that challenge traditional service and business models. By evolving value propositions, rethinking digital experiences, and inspiring teams to embrace radical change, I aim to create meaningful impact on the business and culture of an organization. With a proven record of driving successful transformations, my goal is to bring fresh perspectives and innovative strategies to unlock the full potential of brands.

Experience

1. Senior Director, Enterprise Transformation

   Code and Theory

   Apr 2025 — Present · New York, NY, US

   Leading customer experience, employee experience and operational transformation projects for large, complex, global clients.

Education

• Northwestern University

  Bachelor of Arts (B.A.), Economics and Communication Studies

  2006 — 2010

Skills

• Social Media
• Media Planning
• Integrated Marketing Communications Planning
• Outdoor Advertising
• Brand Experience Innovation
• Customer Insight
• Advertising
• B2b Marketing Strategy
• Positioning
• Interactive Advertising
• Content Marketing
• Mobile Marketing
• Brand Development
• Segmentation
• Competitive Analysis
• Creative Direction
• Brand Positioning Strategies
• Ambient Media
• Paid, Owned, Earned Strategy
• Creative Strategy
• Strategy
• Brand Strategy
• B2b Marketing
• Demand Generation
• Interactive Marketing
• Branding & Identity
• Integrated Marketing
• Creative Briefs
• Ethnography
• B2b
• Direct Marketing
• Market Research
• Press Releases
• Digital Media
• Digital Marketing
• Relationship Marketing
• Digital Strategy
• Brand Management
• Marketing Research
• Content Strategy