Kenan H.
Information Technology Analyst | Human-Centered | Data- Driven
- Role
- Information Technology Analyst at Amivero
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Kenan H.
Tenure technical support specialist with a vast knowledge of web applications, software…
Experience
Information Technology Analyst
Aug 2022 — Present · Reston, VA, US
Providing exceptional customer service and technical expertise, while ensuring our company\'s systems and processes are online and flowing with minimal friction. • In addition to serving as the primary service desk technician resolving technical issues within and across the organization, I also perform duties as a member of the small, yet powerful, Enablement Team. Actively engage in the day-to-day operations of managing a service desk, I support company projects to enhance our CRM system, learn robotic process automation to automate mundane and repeatable internal activities and tasks, and review system logs and proactively identify threats.• Coordinate developers to build and implement technology solutions• Integrate multiple systems and reconcile the needs of different teams• Gather feedback from end users about system performance• Plan and oversee projects (e.g. upgrades, hardware/software installations)
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