Ken Agesa
Senior Global Customer Field Engineer at NCR Atleos Corporation
- Role
- Global Customer Field Engineer Ii at Ncr Corporation
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Ken Agesa
Exceptionally well organized professional with more than many years experience and a…
Experience
Global Customer Field Engineer Ii
Mar 2013 — Present · Omaha, NE, US
Experience a new world of interaction as a field service Global Customer Field Engineer at NCR Corporation. As global customer field engineer will provide corporate technical assistance support which includes debugging mainframe computers and developing outdated products. Customer engineers need to keep up to date on the latest technical developments in their company\'s customers. As global customer engineers are asked to repair specific equipment or installs, troubleshoots, and maintains products/equipment for examples, workstation, registry, calibrating customer’s equipment and front-end POS systems. Performing first line service and maintenance on ATMs, Airport\'s Self-service check-in kiosks, servers, in charge of repairing large scale networking problems and testing of equipment. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers\' needs. Keep management advised of issues and developments. Ensure instrumentation is in compliance with regulatory requirements and quality control standards.
Education
Kenya Polytechnic University College
Associate's degree, Printing Technology
Bellevue University
Bachelor Degree
2006 — 2008
Bellevue University
Masters degree in, Computer Science in Infromation Technology System
2009 — 2011
Metropolitan Community College
Associate Degree, Electronics & Imaging
2004 — 2005
Skills
- Security
- Cisco Ios
- Software Documentation
- Printers
- Computer Hardware
- Operating Systems
- Network Administration
- Html
- Software Installation
- Microsoft Exchange
- Vpn
- Computer Maintenance
- Tcp/Ip
- Virus Removal
- Firewalls
- Troubleshooting
- Vmware
- Sharepoint
- Networking
- Hp
- Virtualization
- Active Directory
- Xp
- Windows Server
- Hardware
- Ccna
- Technical Support
- Servers
- Computer Repair
- Windows 7
- A+ Certified
- Information Technology
- Network Design
- Java
- Computer Hardware Installation
- Disaster Recovery
- Windows Xp
- IT Management
- Dhcp
- Data Center
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